Privacy Policy

Onvo Pte. Ltd. ("we" or "us") is committed to protecting and respecting your privacy.

This policy, together with our Terms and Conditions of Use ("Terms") and any referenced documents, outlines how we collect, use, disclose, or process personal data (as defined in the Personal Data Protection Act 2012 ("PDPA")) ("Data") from you or that you provide via the Onvo platform (https://onvo.com) and related applications (the "Platform"). Please read this carefully to understand our practices regarding your Data.

Information We May Collect

Depending on your interactions with us, we may collect and process the following information:

1. Information you provide by filling out forms on the Platform, including during registration, posting material, purchasing products, reporting issues, or requesting services.
2. Details of transactions conducted through the Platform.
3. Financial information required to process payments for purchases made on the Platform.
4. Details of your visits to the Platform and resources accessed.
5. Records of correspondence if you contact us.

We may collect information from third-party services, such as advertising partners or analytics providers.

We may automatically collect information when you access the Platform, including your IP address, geolocation-related data, operating system, browser type, and cookies for system administration and aggregated reporting to advertisers.

The Platform uses cookies to distinguish you from other users and may include third-party cookies to enable features or functionality. Cookies help us analyze Platform usage, improve user experience, and track interests. Some cookies are essential for Platform operation, while others enhance personalization. For details, see our Cookie Policy at https://onvo.com/cookie-policy.

Where We Store Your Data

Your Data may be transferred to and stored outside Singapore and processed by staff working for us or our third-party suppliers, including the Platform developer, who may be located outside Singapore. These staff may handle Platform maintenance, product or service delivery, payment processing, or support services.

By submitting your Data, you consent to its transfer, storage, or processing as described in paragraph 6. We will take all reasonably necessary steps to ensure your Data is treated securely and in accordance with this policy.

Uses Made of the Information

We may collect, use, and process your Data for the following purposes (collectively, the "Purposes"):

1. To verify your identity and conduct necessary verification checks before registering your account or providing services.
2. To facilitate your use of Platform services or access.
3. To optimize content presentation for you and your device.
4. To provide requested information, products, or services and fulfill contractual obligations.
5. To send direct marketing or promotional communications, where you have consented.
6. To process payments or credit transactions, which may involve transferring Data to third-party payment providers.
7. To enable participation in interactive Platform features.
8. To notify you about changes to our products or services.
9. To comply with applicable laws, regulations, or law enforcement investigations.
10. For purposes for which you provided the information.
11. For activities related to providing our products or services.

Disclosure of Your Information

We may disclose your Data to our group entities (subsidiaries, ultimate holding company, and its subsidiaries, as defined in the Companies Act 1967) for business operations and administration aligned with the Purposes.

We may disclose your Data to third parties:

1. For the Purposes outlined above.
2. To provide requested products or services or fulfill contractual obligations.
3. To service providers, suppliers, agents, or organizations contracted for the Purposes.
4. In case of business or asset sales, to prospective buyers or sellers.
5. If Onvo or its assets are acquired, where customer Data is a transferred asset.
6. To comply with legal obligations or enforce our Terms.

We are not liable for unauthorized disclosure or use of your Data by third parties, though we strive to ensure third parties adhere to strict data protection standards.

Consent to Collection, Use, Disclosure of Personal Data

By providing your Data, you consent to its collection, use, disclosure, and/or transfer for the Purposes.

Before providing others’ Data, inform them that our collection, use, and disclosure are solely for the Purposes. You are responsible for ensuring their consent and must provide proof of such consent upon our request. By providing their Data, you warrant their consent to our practices.

Your Rights

The Platform may contain links to third-party websites (e.g., partners, advertisers). These websites have their own privacy policies, and we are not responsible for their practices. Review their policies before submitting Data.

Accuracy

We aim to base decisions on accurate and timely Data. You are responsible for providing complete, accurate, and current Data and informing us of changes.

Access and Correction

Under the PDPA, you have the right to access your Data. Access requests may incur a reasonable administrative fee to cover our costs, as per our current rates.

To correct or update your Data, notify us in writing or update it directly on the Platform where applicable.

We will share Data updates with third parties or affiliates with whom your Data was shared, if still necessary for the Purposes.

Retention of Data

Third parties (e.g., suppliers) may retain your Data, but we do not authorize retention for unauthorized purposes. To the fullest extent permitted by law, we are not liable for third-party retention beyond the Purposes.

Changes to Our Privacy Policy

Changes to this policy will be posted on this page and, where appropriate, notified via email.

Contact

Our Data Protection Officer ensures compliance with PDPA and our data protection policies.

For questions, comments, or requests regarding this policy, contact our Data Protection Officer at support@onvo.com.